Concord provides a number of help and support services on an ongoing basis at no additional cost to annual subscription fees:
- Dedicated Helpdesk - Concord provides access to a dedicated helpdesk accessible by phone, fax and email. Proven Helpdesk procedures ensure prompt and prioritised response to customer support needs;
- Email Support - issue raising and resolution through email correspondence that is logged with the internal support systems and allocated to an appropriately experienced team member to respond;
- Dedicated listserv - provides a valuable forum for people to share their experience and innovative uses of Concord products;
- Online Self-help Support Server - Concord maintains an online self-help support server for clients who can login and search for information for problem resolution or more information about tips and tricks on functionality;
- Comprehensive Online Self-help Documentation - Concord delivers self help documentation for users to research how they can more effectively use the rich functionality provided in Concord products.